15 secrets to effective communications in business.

The ability to communicate, and communicate well, is one of the biggest factors in business success. You could be an excellent designer or a photographer, but if you’re unable to promote your services and communicate effectively with clients and colleagues, your potential is limited. The principal areas where communication is essential include:

✔Pitching potential clients,

✔Client meetings,

✔Customer service,

✔Face-to-face networking,

✔Marketing your business

To foster effective communication, here are some things you need to do;

1. Be Polite, Professional, And Gracious At All Times:

It is very important that you strive to be polite, professional and gracious at all times, whether with employees or with potential clients. This will make people respect you and want to hear what you have to say.

2. Ask The Right Questions:

When talking with a client, one of the things you should always do is ask the right questions. This will help you understand the client’s unique needs and how your product/service can be a solution (s)he needs.

3. Speak, Pause, Listen

When in a meeting, and you have several topics to discuss, do not spend the whole time talking alone. Doing that means you don’t expect feedback or anyone’s input, in fact it implies that you don’t care if they understand or not. So Speak, Pause, Listen, and then continue like that. 

4. Address Problems:

Don’t run away from problems especially if it’s a client’s complaint. Be patient enough to here them out and work with them to find a solution that will make both of you happy. Shying away from the problems will not make it go away, it would rather worsen the situation.

5. Less Telling and More Asking:

Don’t spend all the time doing all the talking and giving all the instructions, ask questions. Asking questions help you understand the real situation of things and help you know how best to handle it.

6. Become An Accountable Communicator

In Communications, when there is no understanding, we tend to blame the listener believing that we have done all the right things. Sometimes it could be our fault, and being accountable and owning up to this will make for a much more effective communication.

7. Become A More Active and Empathetic Listener:

Don’t just listen to give a response, but listen to understand. Listen with empathy in order to understand the underlying emotion behind what is being said, that way you can understand and give a much better response.

8. Self Awareness:

Know yourself. Knowing yourself helps you find the right things to say and the right way to say it in order for your listeners to understand.

9. Audience Awareness:

Know your audience. What is the best way to pass a message to them? How will they understand what you want to say? Knowing your audience will always help you communicate effectively.

10. Be Confident:

Your confidence is seen when you speak and your communication is more easily accepted and understood when you are confident.

11. Your Body Language Should Align With What You’re Saying:

Your body should not be saying something else when you are saying something else. People understand what you’re saying most times through your body language, so be careful to make sure they are in agreement.

12. Always Be Prepared

This is especially for when you have a meeting or presentation. Don’t expect yourself to do anything on the go, you may end up confusing your audience. Take time to plan and prepare for what you have to say, that way communication can be effective.

13. Show Respect

Everyone deserves to be respected, whether they are employees or clients. When communicating in the workplace, always remember that you are dealing with human beings who deserve to be respected.

14. Let Your Actions Be Consistent With Your Words:

Don’t be the person who says something else and does something else. Don’t give an instruction or have enforce directives that you are not willing to follow. Let your actions always be consistent with your words.

15. Praise and Thanks

Everyone loves to be praised and thanked for doing well, nobody loves to only receive reprimand with no commendation when it is due. Praising the good work a person does and saying thank you for what they do, will definitely make people want to listen to you more.

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